Frequently asked questions
How does it work?
We make the final phase of the last mile delivery quick, easy, secure, and sanitary.
Order a locker > drop off your customer’s order into the locker > your customer receives a notification via SMS and/or email > your customer picks up their order > you, the merchant, are notified
Receive a notification of delivery via SMS and/or email
For residents of a building:
Receive a notification of delivery via voice notification, SMS and/or email
For property managers/concierges:
Rest assured that delivery companies drop off average-sized packages into your secure and sanitary lockers. (You’ll be freeing up your staff and making your lobbies less congested. And bonus: less unwanted traffic in your hallways).
For delivery drivers:
on the built-in kiosk in the locker bank, select your delivery company > select the recipient > drop off the package (the recipient is automatically notified). (This means faster drop offs, more drop off density, less failed deliveries, time and resources saved. Let’s not forget; keeping your human interactions at a minimum too).
I’m a merchant and I want my customers to pick up their orders after my store has closed. Can my customers access Locketgo lockers until late?
Most definitely. Especially in these times, we’ve understood the importance of reducing your hours of operation, while extending availability. That is why our locker service is available 24/7 for both drop offs and pick ups.
I’m a merchant and I want my customers to pick up their orders in a contactless way. Can this be done through Locketgo lockers?
Absolutely! We’ve built our non-porous lockers with sanitation in mind, and our system with speed of delivery in mind. No human interaction is necessary. Just drop off your customer’s order, and they will be automatically notified by SMS and email for pick up.
I’m a merchant and I deliver orders directly to my customers’ door. Sometimes they’re not home. Could I drop off their order into a Locketgo locker near their home or office?
I’m a merchant. How much will it cost me to deliver to Locketgo lockers?
There are Locketgo lockers in front of my apartment building. How do I get deliveries through them?
Delivery companies simply select your apartment number from a drop-down list on the built-in kiosk. You will receive a notification of delivery by voice notification, SMS, and/or email, depending on how we’re connected to your apartment building’s system setup.
Locketgo is your space, any place.
For any other questions or comments, write us at firstname.lastname@example.org. You will receive an auto-generated reply with the status of your request